How can I contact Snap Pod?

You can reach us using the form on our Contact page, or email Sam directly at sam@snappod.uk — I’ll be happy to help with whatever you need!

Do you ship worldwide?

Initially, pods will only be available to customers in the UK.

Where do you ship from?

Our pods will be built and shipped from within England.

Can I change or cancel my order?

This depends on what stage we’re at in preparing your order. While we’re still finalising the T&Cs for the pods, you’ll have the option to change or cancel your order — even after delivery — depending on the circumstances.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX, etc.) as well as PayPal.

How long will it take to receive my order?

Processing your order will be within two days and delivery timing depends on your location in the UK — allow about one week. Either way, we’ll keep you fully informed throughout.

What if I don’t receive my order?

Initially, the pods will be delivered and installed by Sam, so there’s no chance of them getting lost. Sam wants to install the first load of Pods himself, so he can check for any alterations to the pods designs before allowing customers to install them themselves.

How do I return an item?

Please email Sam at sam@snappod.uk and we’ll guide you through the return process.

What if the item(s) I receive are defective, incorrect, or damaged?

If you receive an item that’s incorrect, damaged, or missing, contact us right away with:

• Your order number
• Photos of the issue
• Any related details

We’ll sort it out as quickly as possible.

When will I receive my refund?

Refunds will be processed to your original payment method.

• For credit or debit cards, your bank should receive the refund within 7–10 business days of us receiving your returned item or cancellation request.
• If you haven’t seen the refund yet, check with your bank or card provider — sometimes it takes a few extra days to appear on your statement.